How to Handle Consultations with Your Hairstyling Clients

When doing a consultation with a client, a picture is literally worth a thousand words. Let’s say your client explains that she’s “looking for a chocolate brown color…” Well, what if you jump right into coloring, but your idea of this shade is darker than what she imagined. When you do the grand reveal, you end up with an unhappy client – nobody wants that.

The most valuable tool that will help with the consultation process is a Look Book. This is a collection of images that you’ve cut out of magazines or printed from online that features a multitude of different haircuts and hair colors that you can show your client. You can also get modern and create a digital Look Book using Pinterest. You can organize your boards in any way you like – by colors, styles, face shape or even hair length. The point is to make sure that it’s easy for you to reference.

Then have your client flip through the book or check out your Pinterest page and ask them to point out the looks that they are hoping for. In this instance, pictures are literally worth a thousand words.

The most important thing you need to remember is that you should NEVER start cutting or coloring until you absolutely know what the client wants. If you feel like you’re having a disconnect with your client, that you’re not on the same page, or that you’re not quite sure what it is that they’re really wanting, then make sure that you ask more questions. And if you’re consultation is going to run over, it’s always best to reschedule the appointment for a later date until you pinpoint exactly what they’re looking for.

Trust me… your clients will thank you in the long run and you will thank you. So do yourself a favor, #BeautyKOs, and take your time with each consultation so that you consistently deliver stunning results.

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Michelle Guetersloh

Michelle Guetersloh

Hairstylist Consultant at Michelle My Stylist
For some, hairstyling’s a job. For others, it’s a passion: an innate gift that lights them up and drives them to outperform and overdeliver. Michelle G. is definitely the latter.

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