Posts Taged improving-client-satisfaction

What to do When Hair Color Goes Wonky

What to do When Hair Color Goes Wonky

Michelle G. – a consultant for Stylie – has had her fair share of hair conundrums while working with clients. But the key to her success can be found in the way she handles each dilemma, always staying calm and communicating with the client, working to gracefully solve each problem. She tells us a story […]

What to do When You Have a Cold

What to do When You Have a Cold

Despite our super styling strength, hairstylists are still human… which means that occasionally, we will get sick and catch a cold. And because we literally work so closely with our clients, there are certain precautions we must take and polite gestures we must make in order to keep our germs to ourselves and keep our […]

The stylists’ guide to fabulous customer service

The Stylists’ Guide to Fabulous Customer Service

In the world of styling, our customer service skills may be the last thing clients are thinking about when they book an appointment. They probably want to know if we can make them look like the celebrity in “this photo.” Or what we can do to make their split ends go away for good. How […]

5 Ways to Pamper Your Clients

5 Ways to Pamper Your Clients

As a stylist, it’s important to remember where your success comes from. And, no, it’s not just your natural born talents. We’re talking about the clients who are paying to sit in your chair. Your best tipper and even that habitual no-show (we all have one, don’t we?) deserve a little appreciation sometimes. But pampering […]

5 Ways to Build Customer Loyalty

5 Ways to Build Customer Loyalty

Building a loyal client base is arguably one of the most difficult parts of being a hairstylist – even more so if you rent booths at multiple salons. However, there are methods you can use no matter where you rent that will keep clients coming back. Customer loyalty is everything! Learn what clients expect and be in […]

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